Refund policy
At Sherdil.PK, your satisfaction matters. If you're not completely happy with your purchase, we gladly accept returns and refund requests within 14 days of delivery.
🔁 Return Eligibility
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Return requests must be made within 14 days of receiving your order.
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Items must be unused, unwashed, and in their original condition, with tags and packaging intact.
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Only unstitched fabrics are eligible for return or refund.
(Stitched, cut, or altered items are non-returnable.)
🚫 Non-Returnable Items
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Fabrics that have been stitched, cut, or altered after purchase.
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Items damaged due to customer mishandling.
💰 Refund Options
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Refunds are issued via bank transfer or store credit, as per your preference.
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Refunds are processed within 5–7 working days after we receive and inspect the returned item.
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For Cash on Delivery (COD) orders, refunds will be issued digitally only – no cash refunds.
🔄 Exchanges
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We offer product exchanges in case of wrong item, color, or a manufacturing defect (subject to stock availability).
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Exchange requests must be made within 7 days of delivery.
📦 Return Process
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Contact us via WhatsApp or call at +92-345-7679129 with your order number, product image, and reason for return.
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Once approved, send the item to the return address mentioned on the courier slip received with your parcel.
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After receiving and verifying the return, we will issue your refund or exchange accordingly.
🚚 Return Shipping
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If the return is due to our error (e.g., wrong or defective item), we will bear the return shipping cost.
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In all other cases, customers are responsible for the return shipping charges.